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How long have you been doing business? Can I trust you?
You said that you would issue a refund, but I haven't received it yet.
Why is there such limited stock of your items?
How can I contact you?
Can I return or exchange my items?
Can I cancel or change my order?
Can I request an item that is not on your site?
How quickly do you ship out your items? When will I receive them?
Are your items all brand new, never been used, and sealed?
What type of shipping methods do you offer? What about tracking?
What forms of payment do you accept?
I am an international customer. Can I still purchase from your site?
How much do you charge for shipping?
Even after I enter my address, no shipping charge appears. Why is this?


How long have you been doing business? Can I trust you?
All of us at Anime Loot have been doing business for years and all staff members are experienced. We are an honest store and we handle this business professionally. Please do not leave negative feedback without contacting us about a problem first. Anime Loot is run by staff members who both work together and separately to sell quality goods. Staff members have received numerous positive feedbacks during their personal sales. Our chairman, who does most of the work around the store, is known as pianodog2 on Ebay, and has 100% positive feedback from over seventy transactions! Feel free to view the profile and feedback ratings here: http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=pianodog2&ftab=AllFeedback

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You said that you would issue a refund, but I haven't received it yet.
We usually issue refunds within a week. If we receive an overwhelming number of orders, requests, etc., it might take longer. Please be patient with us. However, if two weeks or more have passed and you still have not received a refund, please do not hesitate and contact us via email immediately. We will do our best to solve the problem quickly.

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Why is there such limited stock of your items?
Most of our items are imported and additional supply is often difficult to obtain. Therefore, it is recommended that you do not wait too long to purchase an item(s). If the item(s) is sold out, we will probably not carry the item(s) any longer. Due to the rarity of items such as the furoku from the Japanese magazines, we may have only 1 of each available furoku in stock.

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How can I contact you?
Please contact us at animelootservice@yahoo.com! All contact information is also stored on our Contacts page (link is at the bottom of the page), but currently, email is the only way to reach us.

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Can I return or exchange my items?
Sure you can! Customer service is our top priority. For more details on this matter, please consult our Store Terms and Policies page (the link is at the bottom of the page).

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Can I cancel or change my order?
Sure you can! You may cancel or change your order as long as we have not shipped it out. Please email us promptly after your decision to change/ cancel it and we will issue you the appropriate refund, exchange, etc. However, please be patient. Processing your order change/ cancellation may take a few days. Please refer to our store terms and policies page for full details on this matter (the link is at the bottom of the page).

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Can I request an item that is not on your site?
We appreciate your requests. However, we probably will not be able to obtain the items you desire unless they have either been in the store before, or if we already have such items in stock but have not yet loaded them into the store. We receive limited stock and it is difficult for us to obtain more items, especially of those that we do not already have. If the item you want is out of stock or is not in the store for another reason, we can check our supply for you. However, we do not make any guarantees. Please feel free to contact us for item information!

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How quickly do you ship out your items? When will I receive them?
We usually ship out your order within a few days after we have confirmed your payment. You will most likely receive the item in around 3-10 days depending on where you live. There might be delays during busy holidays etc. Such problems are on the part of the mail carrier. We usually notify our customers when their orders have been shipped. We are based in California, so if you live in or near that state, you will receive the order more quickly than if you were to live in another state such as New York.

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Are your items all brand new, never been used, and sealed?
Yes! Unless an item is clearly stated as being used and is in the used section of the store, it is brand new! Almost all of our items are sealed. The seal may sometimes break during shipping or when the item arrives in our store, but the item will still be brand new. Also note that the chance of this happening is extremely slim. The exception to this, however, is with items in the used section. Although most include their proper boxes, etc., a few items may not, and will be re-sealed in a regular plastic bag before they are shipped to you. Used items are in good to excellent condition and are available at a fraction of what we would normally charge.

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What type of shipping methods do you offer? What about tracking?
We offer a variety of shipping methods, and you can select the one that best suits your needs and preferences. The methods we offer include USPS Priority Mail, USPS Express, and USPS Parcel Post. We will usually provide you with a tracking/delivery confirmation number at NO EXTRA COST (If your order totals at least $20, domestic only)!

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What forms of payment do you accept?
We accept PayPal and money order. However, through PayPal, you may pay with different methods, including credit cards. PayPal is both safe and secure.

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I am an international customer. Can I still purchase from your site?
You can still purchase from us, but it will have to be a separate transaction. The Ecrater store's shipping fees only apply to the U.S., so if you are an international buyer, please email us at animelootservice@yahoo.com first. After you tell us which items you would like to purchase, we will provide you with a shipping quote, and then send you an invoice through PayPal, where you can pay and complete the transaction. Keep in mind that you are responsible for customs, duties, etc., and tracking (registered mail) will be extra (if you would like the option.) We will usually throw in complimentary insurance if you are an international buyer!

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How much do you charge for shipping?
Shipping fees depend on a variety of factors such as how many items you purchase, the weight of those items, and where you live. To give you greater control of your shipping fees, we provide you with a variety of shipping methods for you to choose from. For example, USPS First Class can be considerably cheaper than USPS Priority Mail-- a simple keychain can usually be shipped for around $2 via USPS First Class, although USPS Priority may charge around $4-$5. Another factor to consider is how quickly you wish to receive your item(s). To check for shipping charges, checkout and enter your address and other information (without placing your order yet). You can then view the shipping methods available for your order. NOTE: Shipping charges are usually very accurate, and in most cases, we LOSE on shipping (our loss is your gain..)! After the actual shipping fee, shipping materials, etc are considered, our costs are usually higher than what you pay. For this reason, shipping fees are close to non-negotiable. Keep in mind that we try to package your items as securely as possible, and all of these materials add to the cost. ~~~~~~~~ If you purchase a large order, however, we will be willing to give you a discount! Feel free to contact us for more information! ALSO: In the very rare event that the shipping fees you paid are significantly greater than the actual shipping costs, we may refund you the difference via PayPal!

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Even after I enter my address, no shipping charge appears. Why is this?
If this happens, please check your zip code. Unfortunately, the Ecrater system cannot use ZIP +4 (9 digit zip codes). The regular 5 digit zip code is fine. For example, instead of entering a zip code of 12345-8888, please just enter the 12345. If you input the ZIP +4 code, an incorrect shipping fee, or none at all, will be displayed. In most cases, no shipping fee will be displayed at all, and you will only be paying for the item(s) in that transaction. If this occurs, after receiving your order, we will have to send you another PayPal invoice with the shipping fee; we cannot ship out your order until that charge is paid. We apologize for this inconvenience. Thank you so much for your understanding!

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Last Updated: 10 Feb 2013 04:57:38 PST home  |  about  |  terms  |  contact
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